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These terms set out how your account on betterrtp works, what we expect from you, and what you can expect from us. Access and eligibility depend on your local law and the regions where this platform operates — read these terms before you open or continue using your account.
By creating an account on this platform, you confirm that you have read and accepted these terms in full. They apply to every session, every transaction and every account action you take — including deposits made through bKash, Bank Transfer or any other supported method shown in your account wallet at the time of the transaction. We may update these terms when our services change or when applicable requirements shift. When that happens, the updated version is posted here with a revision note. Continued use of your account after a change is posted means you accept the revised terms. If you disagree with a change, you may close your account by contacting our support channel before the change takes effect. Access to the platform depends on local law in Bangladesh and other eligible regions. We do not represent that use is lawful in every jurisdiction, and it is your responsibility to verify that access is permitted where you are. Nothing in these terms overrides applicable local law. Transaction records linked to bKash deposits or Bank Transfer activity are held in your account history and can be reviewed at any time after login.
bKash deposit and withdrawal rules follow the conditions shown in your account wallet section at the time of each transaction.
Bank Transfer transactions are subject to the processing rules and limits visible in your account dashboard before you confirm each transfer.
Every transaction — regardless of payment method — is logged in your account history. You can review, filter and download records after login.
When terms change, the updated version is posted on this page. The date at the top of the page shows when the current version came into effect.
Not everything connected to your experience on this platform falls under the same set of rules. This section clarifies what these terms directly govern and where other policies or third-party conditions take over.
These terms govern how your account is created, verified, suspended or closed. They cover login credentials, session behaviour and the conditions under which access may be restricted. Account access rules apply regardless of the device you use.
Deposits and withdrawals processed through bKash or Bank Transfer are subject to these terms alongside the payment method's own conditions. Where there is a conflict, the stricter rule applies. Transaction limits shown in your dashboard are part of these terms.
Game titles, promotional material and editorial content on this platform are covered by these terms in that you may not copy, redistribute or commercially use them. Titles from Pragmatic Play, JDB, Spadegaming and Microgaming carry their own studio licensing that runs separately.
Payment providers, game studios and any external link you follow from this platform operate under their own terms. We are not responsible for third-party conditions, and these terms do not extend to those external services or their data practices.
These terms are not only about restrictions — they also set out the practical actions you have a right to take. You can review every transaction in your account history after login, including bKash deposit records and Bank Transfer activity. If account details such as your registered mobile number or email address are incorrect, you can update them through the account settings page; some changes require identity verification, and the fields on that page will indicate when that step is needed. If you believe a transaction has been processed incorrectly, you can raise a dispute through our support channel. Keep the transaction reference shown in your account history ready when you do — it speeds up the review. You also have the right to request account closure at any time. Closure requests are handled through the support route described in the section below, and any settled balance in your wallet at the time of closure is handled according to the withdrawal conditions shown in your account.
Your full transaction history — including every bKash deposit and Bank Transfer — is available in your account dashboard after login. Use the filter to narrow by date or payment type.
Update your registered contact details through account settings. Fields that require verification will prompt you at the time — follow the steps shown in the form to complete the change.
If a transaction or account action does not match what you expected, contact support with your transaction reference. We aim to respond through the same channel you used to reach us.
You can ask us to close your account at any time. The support channel handles closure requests, and any wallet balance is processed under the withdrawal conditions shown in your account at the time of closure.
If any part of these terms is unclear, or if you need to act on a right described here — such as correcting your account details or disputing a transaction — you can reach our support team through the channels below. When contacting us about a specific transaction, include the reference number shown in your account history so we can locate the record without delay.
Open the chat icon in the bottom corner of any page while logged in. Describe your terms-related question and we will respond in the same chat window. Transaction references and account IDs help us get to the point faster.
Send your question to the support email address listed on our contact page. Include your registered account email, the nature of the terms question and any relevant transaction reference. Email is the right route for formal dispute submissions.
Many terms-related actions — reviewing history, updating contact details, checking current wallet conditions — can be completed directly in your account dashboard after login without contacting support first.
We keep these terms and the practices behind them straightforward. Your account data is held securely, and we do not share your personal details with third parties except where required to process a transaction — for example, to complete a bKash deposit or a Bank Transfer. The minimum data needed for each transaction type is described in the relevant section of your account settings. Cookie use on this platform is limited to session management and account authentication; you can review the cookie categories in our privacy policy linked at the footer of every page.
We collect only the data needed to operate your account and process transactions. Your registered mobile number, email and payment records are held in your account and are accessible to you after login at any time.
Session cookies keep your account login active during a visit. We do not use cookies for advertising profiling. The full cookie list is in our privacy policy, linked at the page footer.
Access to your account is protected by your login credentials. If you suspect unauthorised access, change your password immediately through account settings and contact support using the live chat route above.
To ask about how we handle your data under these terms, use the email support route. Include your account email so we can locate your records. We aim to acknowledge policy questions within the timeframe shown on our contact page.
These are the questions we hear most often about how these terms work in practice. If yours is not listed here, the support routes above are the right place to ask.
Yes. These terms apply to all transactions on your account regardless of payment method. bKash deposits and Bank Transfer activity are both governed here, alongside the conditions shown in your account wallet at the time of each transaction. Where the two sets of rules differ, the stricter condition applies.
When we update these terms, the revised version is posted on this page with the effective date noted at the top. If you are logged in, a notice may also appear in your account dashboard. Continuing to use your account after the change takes effect means you accept the updated version.
Access depends on your local law and the eligible regions where this platform operates. We do not confirm that access is lawful in every location, including all areas of Bangladesh. It is your responsibility to check whether access is permitted under the law that applies to you before using the account.
If you request account closure, any settled balance in your wallet is handled according to the withdrawal conditions shown in your account at the time of the request. Submit a closure request through our email or live chat support and include your account details so we can process it correctly.
Go to your account history, locate the transaction in question and note the reference number shown there. Then contact support via live chat or email with that reference. We will review the transaction record on our side and respond through the same channel you used to contact us.
Game content from studios such as Pragmatic Play, JDB, Spadegaming and Microgaming is subject to those studios' own licensing terms. Our terms govern your account and transaction activity. Both sets of terms apply simultaneously; the studio terms do not replace ours for account or payment matters.