betterrtp Privacy Policy: How We Handle Your information
When you open an account with betterrtp, you share information with us — your contact details, wallet identifiers like bKash or Bank Transfer references, and your activity on the platform. This policy explains exactly what we collect, why we hold it, and what choices you have over it. Access and eligibility depend on your local law and the eligible region you are in.
Account data handled transparently
bKash and Bank Transfer context covered
Your rights clearly stated
Applies to eligible regions only
POLICY SCOPE DETAILS
What This Policy Covers and How It Works
This policy applies to all personal information you provide when creating and using your betterrtp account. That includes your name, email address, contact number, and any payment reference identifiers connected to your wallet activity — for example, the mobile number tied to a bKash deposit or a Bank Transfer instruction. We collect this information for two purposes: to keep your account functioning correctly and to meet the verification steps required before any transaction can be processed on your behalf. We do not share your personal details with third parties for marketing purposes. Where we work with payment processors to complete a bKash or Bank Transfer request, only the minimum data necessary for that transaction is passed on. Your account wallet records — amounts moved, dates, and reference codes — are retained for the period required under applicable financial rules for your region. You can request a summary of what we hold at any time through the support channel described at the bottom of this page. The scope of this policy does not extend to external sites you reach through links on our platform; those services have their own terms. Availability and obligations under this policy depend on your local law and the eligible region where your account is registered.
bKash References
When you use bKash to fund your account wallet, the mobile number registered to that bKash account is recorded as a transaction reference. We hold this only to match deposits to your account and to satisfy any verification step shown in your account dashboard.
Bank Transfer Records
Bank Transfer instructions generate a reference number that we retain alongside your transaction history. This reference is used solely to reconcile payments to your account and is not passed to any third party outside the payment processing step.
Account Activity Logs
Session activity, page interactions and account login timestamps are logged to keep your account secure. These logs are not used for profiling or sold; they are reviewed only when a security or dispute matter requires it.
INSIDE VS OUTSIDE
Where This Policy Applies — and Where It Does Not
Our policy draws a clear line between what betterrtp is responsible for and what falls outside our control. The four areas below set that boundary so you know exactly where this document applies. If you are ever unsure about a specific situation, the support contact path at the bottom of this page is the right place to raise it. Eligibility and applicable obligations depend on your local law and the eligible region tied to your account.
Account Access and Login
All data collected during login, identity verification and account management steps falls directly within this policy. The fields and instructions shown in your account dashboard are the definitive reference for what is required at each step.
Wallet Transactions
Deposits and withdrawal requests processed through bKash or Bank Transfer are covered here for data-handling purposes. The payment processor's own privacy terms also apply to the portion of the transaction they handle on their network.
Platform Content
The game catalogue, odds displays and page content you browse on the platform are covered by this policy in respect of the activity data we log. No personally identifying information is embedded in game play records beyond your account identifier.
Third-Party Services
External links, third-party sites you navigate to from our pages, and services not operated by betterrtp fall outside this policy. We have no control over how those services handle your information; their own published terms apply.
ACCOUNT HOLDER RIGHTS
Actions You Can Take Under This Policy
You have practical options when it comes to the information betterrtp holds about you. Reviewing what we have on record is the first step — log into your account and check the profile and transaction history sections to see the data associated with your login. If any detail is incorrect, you can update it directly in the account settings fields shown there; for information that cannot be edited through the dashboard, a written request to our support team will start a correction process. Requesting the full set of data we hold on you is also possible — see the support contact details in the section below. We will respond within the timeframe applicable under the rules of your eligible region. If you believe data is being held beyond what this policy describes, you have the right to raise that concern with us formally before taking any further step. The choices available to you depend on the laws applicable in your region.
Review Your Records
Open the account dashboard after login and navigate to the transaction history section. The data shown there reflects what we hold for your wallet activity, including bKash deposit references and Bank Transfer records linked to your account.
Correct Account Details
Account profile fields — name, contact number and email — can be updated through the settings section in your dashboard. For fields that are locked after verification, send a written correction request through our support channel.
Raise a Data Question
If something in your record does not match your expectation, contact support with the specific detail in question. We will check the relevant log and respond with what we hold and why, within the period required under your eligible region's rules.
Request Account Support
For any data request that goes beyond what the dashboard shows — including a complete record summary or a retention query — reach out through the email address listed in the support section below, referencing your account identifier.
REACH OUR TEAM
How to Contact Us About This Policy
If you have a question about how your data is handled, or if you want to exercise any of the rights described in this policy, reach us through the channels below. When you write in, include your account identifier and a short description of the specific data or transaction in question — this lets us locate the correct record without asking for additional details. Response times depend on the complexity of the request and the applicable rules for your region.
Email Support
Send your data or privacy query to our support email address. Include your account identifier and the specific issue — bKash reference, Bank Transfer record, login data or any other concern covered by this policy.
Account Dashboard
Many data details are visible directly after login in the account dashboard. Check the profile and transaction history sections first; for anything not visible there, use the email channel above.
Written Request
For formal data requests — a full record summary, a retention query, or a correction of locked fields — submit a written request through support. We will confirm receipt and provide the applicable response timeline for your region.
DATA HANDLING PRACTICE
How betterrtp Manages Data Retention and Account Security
We keep the data we collect for the period necessary to run your account and meet financial record requirements applicable to your eligible region. Once that period ends, account data is removed from active records in accordance with the applicable retention schedule. Cookies on the platform are used to maintain your login session and remember your account preferences between visits; they are not used to build advertising profiles or share your behaviour with external networks. Your login credentials are stored in hashed form — we do not hold your password in a readable format at any point. For any change to this policy, the updated version is published on this page; continued use of your account after an update constitutes acknowledgement of the revised terms.
Cookies and Session Data
Session cookies keep you logged in and save your dashboard preferences. They are not used for external advertising. You can clear them through your browser settings at any time; doing so will end your current session and require a fresh login.
Password and Credential Security
Your login password is stored using one-way hashing. Neither support staff nor any automated process can retrieve your original password — only a reset through the verified contact method on your account can restore access.
Retention Schedule
Transaction records — including bKash deposit references and Bank Transfer confirmation codes — are retained for the period required under financial rules applicable to your region. After that, records are removed from active storage.
Policy Update Process
When this policy changes, the revised version is posted on this page with the effective date shown at the top. We may notify you via the email address on your account for significant changes. The current version is always what is published here.
COMMON QUESTIONS
Privacy Policy Questions We Hear Most Often
The questions below cover what we are asked most often about data handling, account records, wallet references and your rights under this policy. If your question is not covered here, use the support contact path in the section above.
What personal data does betterrtp collect when I open an account?
We collect your name, email address, contact number and any payment reference identifiers needed to process your transactions — for example, the mobile number linked to a bKash deposit or a Bank Transfer reference code. We hold only what is needed to run your account and meet regional verification requirements.
Is my bKash number shared with anyone outside betterrtp?
Your bKash mobile number is passed only to the payment processor completing your transaction — and only for that transaction. It is not shared with third parties for marketing purposes or used for any purpose beyond matching the deposit to your account wallet.
How long does betterrtp keep my transaction records?
Transaction records — including Bank Transfer confirmation codes and bKash deposit references — are kept for the period required under the financial rules applicable to your eligible region. After that retention period ends, records are removed from active storage. The exact period depends on your region.
How can I see the data betterrtp holds about me?
Log into your account and open the profile and transaction history sections in your dashboard. That shows the main record we hold. For a complete data summary not visible in the dashboard, send a written request to our support email with your account identifier.
Can I correct information in my account that is wrong?
Yes. Contact number, email and profile fields that are editable can be updated directly in your account settings after login. For locked fields — those frozen after identity verification — contact support in writing with the correct detail and we will review the correction request.
Does betterrtp use cookies to track my activity across other sites?
No. Cookies on the platform are used only to maintain your login session and save dashboard preferences between visits. They do not track your activity across external sites or share your browsing behaviour with advertising networks.
What should I do if I believe my data is being held incorrectly?
Raise the concern with our support team in writing, referencing your account identifier and the specific record or detail in question. We will locate the relevant log, confirm what we hold and explain the basis for retention. The response timeline depends on the rules applicable to your eligible region.
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